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FIRST CLASS HEATING & A/C Customer Reviews

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Arrived at our second home only to find that our heat would not come on for what was the coldest night of the season so far. Called First Class, as well as others, and they were the most responsive to an emergency call. RJ arrived on time Saturday morning and quickly diagnosed the problem – mud daubers had completely blocked the vent preventing the furnace from igniting. RJ got it cleared, with no small effort and had our heat running again in what seemed like no time. Compared with others that we had contacted, the price was very fair. To prevent future issues, we will be entering into a service contract with First Class. Look no further, these are the folks to care for your HVAC.


Thanks for a job well done. I enjoyed working with Brian and Jim and I learned a lot about HVAC as well! Let me know if you need a reference.


This company came to my rescue in an emergency. Everyone in the company is professional and friendly; and they did an excellent job in replacing my old HVAC system, including ductwork. Office staff goes out of their way to address any issues I have and to meet all of my needs. Jamie usually services my system; and I trust him completely to keep everything working. I would recommend this company to anyone looking for “First Class” service.


My daughter and her husband recently purchased a home. After inspection we found that the entire air condition / heat pump needed to be replaced. After calling around and getting several estimates we chose First Class Heating. They were able to replace the unit and entire duct work system in less than a week at a reasonable price. The unit also has a long warranty. The crew that did the work was courteous and professional. I would highly recommend them to others.


Now I know why you call your company First Class. That’s exactly what you are. You answered my call quickly, you came to the house early, you fixed the problem and even told me about an impending problem. That night happened in the fall, and you took me at my word that I would put the check in the mail on Saturday. Thank you, thank you, thank you. I will recommend you to all my friends and I will use you again if need be. Even though I did not meet the service person, Mike, he was very polite and considerate. You are to be congratulated on such great service. Thanks again!


We bought our dream house in October 2016, but it was plagued with water intrusion, high humidity, and mold issues in the crawlspace. On top of that, the crawlspace conditions, as well as some equipment failure, had destroyed the old fiberglass ducts on our 5 ton HVAC system. I called First Class to quote just the duct replacement. Sean was extremely knowledgeable, and while he was at the house, he recommended I get an inspection of the crawlspace done by Allen, their in-house home performance expert. Allen was able to inspect the crawlspace the next day. His experience was unmatched by any of the crawlspace companies that had already provided us quotes. He explained how his approach to crawlspace drainage, insulation, and encapsulation would solve our problem for life, and also how we could apply for energy efficient rebates. Allen is not a pushy salesman, and he knows what he’s doing. Both Sean and Allen provided quotes within 24 hours. They then worked with me over the course of two weeks on every little detail that I wanted accounted for in the project. Allen’s attention to detail and value proposition even convinced me to let them handle the installation of new perimeter drainage and sump pumps, which I had planned to do myself. We then entrusted First Class with the whole project end-to-end. They handled a full supply and return duct replacement on our main system (as well as many other small HVAC fixes and upgrades), coordinating with an energy auditor to perform the testing we needed to apply for rebates, coordinated a mold remediation company to clean the crawlspace before encapsulation, new French drain and sump pumps, new electric to the crawlspace for the pumps, and full crawlspace insulation, air sealing, and encapsulation. They were able to start only days after we signed the contract, and then worked under our house for almost 3 weeks straight. Their crew managers communicated with me throughout the whole project and made sure no tiny detail was missed. They were extremely polite when communicating with my wife, who was home on maternity leave while they worked. Extremely professional crew. Thank you to Allen, Sean, Nate and all the other employees that worked on the project. We have total piece of mind about our crawlspace now, and they did it for a better price than some of the leading crawlspace companies in the area. We will be using them again for a service contract and for when we need the other HVAC system replaced or upgraded.