First Class is a terrific service provider for all of your heating, cooling and plumbing needs! We choose first class because they treat us well and keep us informed of the process!
I had a great experience today when First Class came to fix my air conditioner. Buddy was very professional, not only did he fix my air conditioner, he also explained what was wrong with my air conditioner in a way I could understand. Buddy was friendly, courteous and my two old English sheepdog’s absolutely loved him!
Just wanted to say thank you to Blake Hitch for his professionalism and outstanding customer service! I had never used First Class before and I needed a new hot water heater and thought I wanted to go to a tankless. I went thru the Home Depot website and they referred me to First Class. Blake came out last week to do a quote. He listened to what I wanted (or thought I wanted) and explained to me how a tankless really worked. He then discussed the other options I had. I made the decision that evening and a week later here he was with his helper and installed my new hot water heater. I had to do NOTHING! He ordered it, picked it up and delivered it to my home. Proceeded to remove the old one and installed the new one. Made sure All was working as it should, registered it and even processed the extended warranty. I literally had to do nothing!! Very unusual on the Eastern Shore to receive this quality customer service. Being in the customer service field I more than appreciated. First Class is lucky to have an employee of this caliber! Thank you again Blake!!
CLAUDIA VACCAREZZA GAUSEPOHL
Friendly staff, great service:)
ANGIE KINTZER DIQUE
If you want to deal with people who understand you, this is the place to call. They were able to come out the day we called, listened to our problem, and went to work fast on it. We need a new Furnace and they are making the process as painless as possible. Fast and Friendly Service 100%
We bought our dream house in October 2016, but it was plagued with water intrusion, high humidity, and mold issues in the crawlspace. On top of that, the crawlspace conditions, as well as some equipment failure, had destroyed the old fiberglass ducts on our 5 ton HVAC system. I called First Class to quote just the duct replacement. Sean was extremely knowledgeable, and while he was at the house, he recommended I get an inspection of the crawlspace done by Allen, their in-house home performance expert. Allen was able to inspect the crawlspace the next day. His experience was unmatched by any of the crawlspace companies that had already provided us quotes. He explained how his approach to crawlspace drainage, insulation, and encapsulation would solve our problem for life, and also how we could apply for energy efficient rebates. Allen is not a pushy salesman, and he knows what he’s doing. Both Sean and Allen provided quotes within 24 hours. They then worked with me over the course of two weeks on every little detail that I wanted accounted for in the project. Allen’s attention to detail and value proposition even convinced me to let them handle the installation of new perimeter drainage and sump pumps, which I had planned to do myself. We then entrusted First Class with the whole project end-to-end. They handled a full supply and return duct replacement on our main system (as well as many other small HVAC fixes and upgrades), coordinating with an energy auditor to perform the testing we needed to apply for rebates, coordinated a mold remediation company to clean the crawlspace before encapsulation, new French drain and sump pumps, new electric to the crawlspace for the pumps, and full crawlspace insulation, air sealing, and encapsulation. They were able to start only days after we signed the contract, and then worked under our house for almost 3 weeks straight. Their crew managers communicated with me throughout the whole project and made sure no tiny detail was missed. They were extremely polite when communicating with my wife, who was home on maternity leave while they worked. Extremely professional crew. Thank you to Allen, Sean, Nate and all the other employees that worked on the project. We have total piece of mind about our crawlspace now, and they did it for a better price than some of the leading crawlspace companies in the area. We will be using them again for a service contract and for when we need the other HVAC system replaced or upgraded.