Staff

Janell Megee

Operations Manager

With over 18 years of experience, I am responsible for making sure you receive the First Class experience. I am qualified to field any questions regarding all facets of our business. As a notary for the State of Delaware, there are no delays with your paperwork. If “Preventative Maintenance” is something that you would like to know more about, give us a call to see how we can $ave you money.

Sean Walsh

Comfort Advisor & Sales Manager

My name is Sean Walsh and I am a Comfort Advisor at First Class Heating & A/C, Inc. Feel free to contact me at any time as I am always available to aid our customers with all of their Heating , A/C, and plumbing needs.

Tim Pulice

Owner/President

Hi, I am Tim Pulice. I am the owner of First Class Heating & A/C, Inc, and accessible at any time. I never feel hassled by a customer’s wants and needs, so feel free to call me anytime for any reason. Thank you for choosing our company.

Taylor

Service/Parts Coordinator

Alex B.

Plumber

Allie

Install Coordinator

Andy

Plumbing/Home Performance Manager

Bart

Ben

HVAC Installer

Brad

Service Tecnician

Brrett Lutz

Service Technician

Brett is our newest Service Team Member at First Class. He comes to us with over 4 years experience, graduating from Penn Foster with a career diploma and is gas tight certified with Type 2 cfc’s. He is happy to join our team and looking forward to helping you be comfortable.

Earl “Buddy” Rode

Service Technician

Cameron

Installer

Carlos

Home Performance

Chris B.

installer

Chris W.

Service Techician

Connor McDonald

Lead Generator Manager

Dianna

Lead Generator

Duane Willey

Comfort Advisor

With over 18 years in the Heating and Air Conditioning business, Duane is able and qualified to help with any of your replacement needs. He is experienced in installations, layout, design, project management and replacement systems. Duane is a Local being raised in Salisbury, MD and has been married for 18 years, is a devoted family man with two wonderful children and is a sports fanatic. He enjoys coaching his daughters’ fast pitch softball team, playing slow pitch softball, playing basketball with my son and watching all sports on TV.

Jamey Turner

Service Technician

Jamey completed a 3 year heating, ventilation, air conditioning, and refrigeration program at Patrick Henry Community College in Martinsville Virginia. He is a factory trained Bryant and Daikin technician with years of experience on all types of equipment from hydronic/geothermal systems to dual fuel heating as well as ductless and air to air heat pumps. He has a proven track record in customer service. Jamey has been with First Class for over three years and is a valuable asset to our company.

Jay

Shop Coordinator

Jim G.

Installer

Joe

Service Technician

Juan

Home Performance

Kirstie

CSR

Laura Hitchens

Customer Service Representative

Laura was born and raised on the Eastern Shore. After completing school for nursing, she realized her true passion was in Customer Service. With 10 years of experience she guarantees to exceed your expectations and continue to make the Customers’ satisfaction a priority. When Laura is not working she likes to spend time with her children and family. They enjoy the beach and being outdoors. She loves watching her kids play softball, baseball, riding horses and dancing

Laura P.

Office Manager

Melisa

Plumbing Coordinator

Melvin

Installer

Mike A.

Plumber

Mike Kardos

Northern Division Manager

Mike Kardos is one of our seasoned Technicians as he has been a part of the First Class Family for 8 plus years.. Efficient and courteous he has been in the industry for 17 years and attended a VO- Tech High School for HVAC.

Nate

Home Performance

Ray

Service Technician

RJ Hitch

Service Technician

Hi, My name is RJ and I am the Service Tech Manager at First Class Heating & A/C, Inc. I am NATE certified and available to answer any questions that homeowners may have about their existing system.

Steve Wanner

Comfort Advisor

Steve Wanner has been in the heating and cooling industry for over 22 years. He has done everything from installing heating and air conditioning systems to bidding jobs for a wholesale HVAC company and has been selling systems in a retail capacity for over 16 years. Steve has been trained is all factions of the HVAC estimating process including performing Manual J load calculations and proper equipment match ups for the most energy efficient systems. Steve has a wonderful wife of seven years and two beautiful girls. In his downtime he likes to spend time with the family going to the beach, the park and boating.